PAYMENT, RESCHEDULING, and CANCELLATION POLICIES
PRIVATE LESSON TRAINING
All scheduled Private Lesson Training packages or single appointments must be paid in full prior to or at the first training lesson. A minimum of 24 hours prior to the scheduled lesson time is needed to cancel or reschedule. Late cancellations and “No-Shows” will be charged at the normal rate.
All Private Lesson Training packages must be completed within 16 weeks, beginning on the date of the first lesson. If the lessons are not completed within this time, it will be at the discretion of Bob Burkhead, and Precision K9 Training, Inc., to determine if the reason for the delay was warranted.
GROUP TRAINING CLASSES
All group classes must be paid in full prior to or at the start of the first group training lesson. It is the responsibility of each student to be on time and present for each class. If purchasing a package of six lessons, all six lessons must be completed within 16 weeks, beginning on the date of the first lesson.
BOARD AND TRAIN
A $200 deposit is required to hold your dog’s spot for the month that you have picked based on Precision K9 Training’s Board and Train availability. No spots are confirmed until the deposit has been made. On drop-off date, 50% of package price minus deposit is due. If any training tools were purchased through Precision K9 Training (ie. remote collar), they would be due at this time also. The remaining half is due on pick-up date.
If you cancel or need to change the date of your Board and Train, the following restrictions apply:
If client decides to cancel or change date more than 14 days prior to start date, 100% of deposit is refundable if canceled or 100% of deposit will be made toward new start date if changed.
If client decides to cancel or change date within 14 days prior to start date, deposit is non-refundable and a new deposit will have to be made to secure new start date if changed.
Boarding must be paid in full at time of pick-up.
Charged the day of drop-off, if pick up will be after 2:00 p.m., another day of boarding will be added.
- Example 1: If dropped off on Monday and picked up Wednesday at 1:00 p.m., total will be $50.
- Example 2: If dropped off Wednesday and picked up Friday at 4:00 p.m., total will be $75.
REFUNDS FOR SERVICES
We do not offer a monetary refund. Instead we stand 100% behind our training.
Our dog training programs form a partnership between our client, their dog, and our team. The success of our program depends on us performing our job correctly, and also on the owner following up on the homework and strategies that we lay out for them.
Instead of offering a monetary refund, we offer a Lifetime Guarantee. This means that we will continue to work with owners who are working hard, and following my recommendations for as long as it takes. In this way, those owners who are truly invested in their dog’s training and well-being are assured that they will get everything they need out of our program. Restrictions apply. Please contact us for details.