POLICIES
PAYMENT, RESCHEDULING and CANCELLATION POLICY
Please contact us if you have any questions or concerns about these policies. It is our goal to protect our mutual interests. Clear policies improve communication, and therefore promote healthy relationships between us.
BOARD AND TRAIN
If you need to cancel your Board and Train program for any reason, your deposit is non-refundable. If you need to reschedule your Board and Train program, it must be rescheduled with at least a week’s advance notice. Programs scheduled within a week of our scheduled start date will result in your deposit becoming non-refundable and non-transferable to the rescheduled program. Some exceptions may apply for emergencies or extenuating circumstances.
PRIVATE SESSIONS
All scheduled private sessions must be cancelled or rescheduled a minimum of 24-Hours prior to the scheduled session time. Late cancellations and “No-Shows” will be charged at the normal rate.
Private session packages must be completed within a reasonable time frame. It will be at the discretion of Bob Burkhead and Precision K9 Training, INC, to determine if the reason for the delay was warranted.
Rescheduling or Cancellations >24 hours prior to start time: Original payments may be used as a credit to a future session or another service option.
Rescheduling or Cancellations <24 hours prior to start time: Original payment is forfeited; new payment is required to reschedule.
CANINE ENRICHMENT PROGRAM
All scheduled canine enrichment sessions must be cancelled or rescheduled a minimum of 24-Hours prior to the scheduled session time. Late cancellations and “No-Shows” will be charged at the normal rate.
Canine enrichment passes must be completed in the time specified. If the sessions are not completed within the times specified, it will be at the discretion of Bob Burkhead and Precision K9 Training, INC, to determine if the reason for the delay was warranted.
DAY TRAINING
All scheduled canine enrichment sessions must be cancelled or rescheduled a minimum of 24-Hours prior to the scheduled session time. Late cancellations and “No-Shows” will be charged at the normal rate.
Canine enrichment passes must be completed in the time specified. If the sessions are not completed within the times specified, it will be at the discretion of Bob Burkhead and Precision K9 Training, INC, to determine if the reason for the delay was warranted.
ALL GROUP CLASSES
It is the responsibility of each student to be on time and present for each class.
Make up classes are not available for missed classes.
Rescheduling or Cancellations >7 days prior to start date: Original payments will be refunded or may be applied to the rescheduled class.
Rescheduling or Cancellations <7 days prior to start date: Original payment, minus a $25 late cancellation fee will be refunded if you cancel class. If rescheduled, there is a $25 rescheduling fee. The remaining dollar amount will be applied to the rescheduled class, and you will have a $25 class fee to pay when your class starts.
REFUNDS FOR SERVICES
We do not offer a monetary refund. Instead we stand 100% behind our training.
What Does That Mean?
Our dog training programs form a partnership between our clients, their dog, Bob Burkhead, and Precision K9 Training, INC. The success of our program depends on us performing our job correctly, and also on the owner following up on the homework and strategies that we lay out for them.
Instead of offering a monetary refund we offer a Lifetime Guarantee. This means that we will continue to work with owners who are working hard, and following my recommendations for as long as it takes. In this way, those owners who are truly invested in their dog’s training and wellbeing are assured that they will get everything they need out of our program. Restrictions apply. Please contact us for details.