POLICIES

Thank You

PAYMENT, RESCHEDULING and CANCELLATION POLICY

Deposits and/or payments are non-refundable; however deposits may be used as a credit under certain circumstances. Please see the specific guidelines for each service listed below.

Please contact us if you have any questions or concerns about these policies. It is our goal to protect our mutual interests. Clear policies improve communication, and therefore promote healthy relationships between us.

PRIVATE SESSIONS

All scheduled private sessions must be cancelled or rescheduled a minimum of 12-Hours prior to the scheduled session time. Late cancellations and “No-Shows” will be charged at the normal rate.

Private session packages must be completed within a reasonable time frame. It will be at the discretion of Bob Burkhead and Precision K9 Training, INC, to determine if the reason for the delay was warranted.

Rescheduling or Cancellations >12 hours prior to start time: Original payments may be used as a credit to a future session or another service option.

Rescheduling or Cancellations <12 hours prior to start time: Original payment is forfeited; new payment is required to reschedule.

DAY CAMP

All scheduled day training, play & train, and single sessions must be cancelled or rescheduled a minimum of 12-Hours prior to the scheduled session time. Late cancellations and “No-Shows” will be charged at the normal rate.

Day training must be completed within one month of the first session. It is crucial that you stay on schedule to make the best out of the training. Play and train packages must be completed in the time specified for each package. If the sessions are not completed within the times specified, it will be at the discretion of Bob Burkhead and Precision K9 Training, INC, to determine if the reason for the delay was warranted.

Rescheduling or Cancellations >12 hours prior to start time: Original payments may be used as a credit to a future session or another service option.

Rescheduling or Cancellations <12 hours prior to start time: Original payment is forfeited; new payment is required to reschedule.

GROUP CLASSES

It is the responsibility of each student to be on time and present for each class.

Make up classes are not available for missed classes; however, an abbreviated private lesson may be available at a prorated cost. Please contact us for details and current pricing information.

Rescheduling or Cancellations >7 days prior to start date: Original payments may be used as a credit to a future class or another service option.

Rescheduling or Cancellations <7 days prior to start date: Original payment is forfeited; new payment is required to reschedule.

DOG WALKING

Solo visits, payment is due at scheduling time. Solo visit packages, the package will renew when you have completed your last solo visit. We encourage you to purchase a dog walking monthly membership package. This will facilitate payment and keep track of dog walking sessions for the entire month. Please note that the monthly membership packages are not carried over from month to month. Monthly membership packages will be charged on the 1st of the month.

Solo visits:

Rescheduling or Cancellations <12 hours prior to start time: Original payment is forfeited; new payment is required to reschedule.

REFUNDS FOR SERVICES

We do not offer a monetary refund. Instead we stand 100% behind our training.

What Does That Mean?

Our dog training programs form a partnership between our clients, their dog, Bob Burkhead, and Precision K9 Training, INC. The success of our program depends on us performing our job correctly, and also on the owner following up on the homework and strategies that we lay out for them.

Instead of offering a monetary refund we offer a Lifetime Guarantee. This means that we will continue to work with owners who are working hard, and following my recommendations for as long as it takes.  In this way, those owners who are truly invested in their dog’s training and wellbeing are assured that they will get everything they need out of our program. Restrictions apply. Please contact us for details.

OFFICE LOCATION:

839 Heritage Ln
Ottawa IL 61350

OFFICE HOURS:

9 a.m. – 5 p.m. Monday through Friday
Closed Saturday and Sunday

TRAINING LOCATION:

Precision K9 Training
303 E McKinley Rd
Ottawa IL 61350

PHONE:
(815) 481-7504

EMAIL:
bob@precisionk9training.com

 

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